Terms & Conditions

LOISIRS NOTICES, TERMS AND CONDITIONS

Paradise Hotel Management Ltd trading under the brand name Loisirs.mu looks forward to the opportunity to act as your booking agent for your leisure needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase leisure related  services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to loisirs.mu. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services. By making an order through our website loisirs.mu, you hereby acknowledge that you have read, understood and agree to our terms & conditions

  1. 1. REGISTRATION

1.1   User has to be at least 18 years to register to our website

1.2   Only registered users are allowed to make an order on our website

1.3   The user shall comply to all our terms & conditions

1.4   A person shall not open more than one account with loisirs.mu

1.5   A user’s account is non transferrable and cannot be combined with another user’s account for points accumulation

1.6   We may terminate or suspend your account shall there be any proof of attempt to commit fraud or attempt to provide false information.

1.7   We reserve the right to cancel your booking immediately shall there be proof of non-respect of our terms & conditions. No refund shall be made for the cancelled service

1.8   We also reserve the right to hold you liable for any and all damages that we suffer following attempt of fraud or false information

1.9   You agree to take the necessary precautions to keep your password confidential and shall inform us immediately should you believe that your password has become known to someone else. We shall not be held responsible for any loss, damage and/or prejudice suffered as a result of un-authorised login to your account

1.10  By registering with us, you consent to us collecting, recording and processing your personal data. All data is collected  lawfully in accordance with the Data Protection Act 2004

  1. 2. INFORMATION & PRICES

2.1   All prices are listed in Mauritian Rupees

2.2   All prices are inclusive of VAT at the applicable rate at your time of order

2.3   All purchases are final and are non-refundable

2.4   Information uploaded on loisirs.mu website like hotel description, services available within the hotel’s premises and whether they are free or at extra cost are provided to us by the hotel. We shall not be responsible or held liable for any mistake from our suppliers

2.5   Loisirs.mu shall take no responsibility for pricing errors from the suppliers. We reserve the right not to process or cancel any order placed in the event of such errors

2.6   Loisirs.mu shall take no responsibility for wrong programming from our suppliers and we reserve the right not to process or to cancel any order placed in the event of such errors

  1. 3. TERMS OF SALE

3.1   You must be a citizen or resident (Residence Permit holder) of Mauritius to be able to purchase or redeem a service bought on loisrs.mu website

3.2   You will be required to show your Mauritian ID or Residence Permit to be allowed use of the services you have booked on our website

3.3   We sell a variety of leisure products from different suppliers and service providers (“Suppliers”). Each Supplier has their own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.loisirs.mu

3.4   Loisirs.mu is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., hotel accommodations, meals, day packages, spa treatments, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.

  1. 4. PAYMENT

4.1   We will require full payment before booking any service and any payment received is non-refundable. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.

4.2   We do not accept cheques as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase.

4.3   We will not be liable for any bank charges incurred by you in the process of your payment to us. The amount displayed on our website is the final amount that we should receive in our bank account

  1. 5. ORDER CONFIRMATION

5.1   We will confirm your order only after full payment has been received in our account.

5.2   We shall not be held liable should your order be cancelled by the supplier before full payment is received

5.3   Our booking confirmation serves as proof of valid purchase and will contain relevant information about the purchase. In case of any information error, you should notify us immediately for correction

5.4   You should bring a copy of the booking confirmation together with your ID as proof of resident of citizen of Mauritius failing which the supplier reserves the right to refuse you access to their premises. No refund will be granted

  1. 6. YOUR CONTRACT WITH YOUR SUPPLIER

6.1   Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative service arrangements if one is made available by the Supplier, or cancelling your booked arrangements and receiving any applicable refunds. We do not guarantee that any refunds will apply.

  1. 7. YOUR ACCEPTANCE OF THE TERMS & CONDITIONS

7.1 By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable leisure related service, and (d) our right to debit your account for any costs we incur as a result of such violation.

7.2 You represent and warrant that (a) you are a permanent resident or citizen of the Republic of Mauritius (b) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (c) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (d) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their leisure related arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account

  1. 8IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us either through the office where you made your arrangements (during office hours), through info@loisirs.mu or www.loisirs.mu or on our emergency tel no 24/7 230xxxxxxx( we respectfully request you to be considerate of time zones) . If you fail to timely contact us, we will not have the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect any refunds if available.

Additional Terms

Warranties, Disclaimers and Limitation of Liability

FOR THE AVOIDANCE OF DOUBT, REFERENCES HEREIN TO “US” “WE” AND “OUR” SHALL ALSO REFER TO OUR AFFILIATES. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR OUR SUPPLIERS OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION THAT APPEARS ON OUR WEBSITE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. ANY RATINGS FOR SUPPLIERS ARE INTENDED ONLY AS GENERAL GUIDELINES, AND WE DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US OR OUR SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THE HOTELS AND OTHER SUPPLIERS PROVIDING LEISURE RELATED SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF PARADISE HOTEL MANAGEMENT LTD. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.